Our return policy lasts 30 days.
After 30 days of purchase, we cannot offer a refund or exchange.
To be eligible for a return, the item must be in the same condition in which it was received. To complete your return, we require a receipt or proof of purchase.
In the event that the item is not in its original condition, is damaged or has parts missing for reasons not due to our error, only partial returns are granted (where applicable).
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected.
If your refund is approved, a credit will automatically be applied to your credit card or original payment method within a certain number of days.
If you have not received a refund, please:
If you have already done all of this and still have not received your refund, please contact us at info@pouffire.com.
We only replace items if defective or damaged. If you need an exchange for the same item, please send an email to info@pouffire.com and send the item to be replaced to: Arch. Paolo Poli, Via Arnolfo 35/A, 50121 Florence, Italy
To return the product, you must ship the product to: Arch. Paolo Poli, Via Arnolfo 35/A, 50121 Florence, Italy.
The customer is responsible for paying the shipping costs for returning the item.
The time it takes to ship the new product may vary depending on the destination.
If you are replacing item(s) over €75, we suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
